Shipping Policy — TAVIANI FIRENZE

At TAVIANI FIRENZE, every order is handled with the same care, precision, and attention to detail that define our creations. Our aim is to ensure a smooth and elegant delivery experience from our atelier to your hands.

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Order Processing Time

All orders are processed within 1–3 business days.
During collection launches, holidays, or high-volume periods, processing times may be slightly extended. You will be notified if any delay occurs.

We do not process or ship orders on weekends or Italian public holidays.

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Shipping Methods & Delivery Times

Italy

• Standard Shipping: 2–4 business days

• Express Shipping: 1–2 business days

European Union

• Standard Shipping: 3–7 business days

• Express Shipping: 2–4 business days

United Kingdom, Switzerland & Norway

• Standard Shipping: 4–8 business days

• Express Shipping: 2–5 business days
  Please note that import duties or customs fees may apply.

United States & Canada

• Standard Shipping: 5–10 business days

• Express Shipping: 3–6 business days

Asia, Middle East & Oceania

• Standard Shipping: 7–14 business days

• Express Shipping: 4–8 business days

Rest of World

Delivery times vary depending on destination and carrier availability.

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Shipping Costs

Shipping rates are calculated at checkout and may vary depending on your location and selected service.

If free shipping applies to your region or order value, it will be automatically displayed at checkout.

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Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or local taxes upon arrival.
These charges are the responsibility of the customer and are not included in the order total.

TAVIANI FIRENZE has no control over these fees and cannot predict their cost, as they vary by country.

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Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.
Tracking information may take up to 24–48 hours to update depending on the carrier.

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Delivery Issues

If your package appears delayed, lost, or damaged during transit, please contact us at:
📧 customerservice@tavianifirenze.com

We will liaise with the courier on your behalf and assist you in resolving the issue as quickly as possible.

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Incorrect Shipping Information

Customers are responsible for ensuring that shipping details are accurate at checkout.
TAVIANI FIRENZE is not liable for delays or lost parcels resulting from incorrect addresses.

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Pre-Orders

If an item is marked as pre-order, the estimated shipping window will be clearly indicated on the product page.
Orders containing both in-stock and pre-order items may be shipped together or separately depending on availability.

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Sustainability Commitment

Whenever possible, we use sustainable packaging materials that protect your item while minimizing environmental impact. Each order is prepared with respect for both craftsmanship and the planet.